Privacy Policy

Introduction and Scope

Welcome to Indus Cab (“we,” “our,” or “us”). As Ranchi’s premier taxi, cab rental, and mobility service agency, we understand that providing world-class transportation requires a foundation of absolute trust. This comprehensive Privacy Policy outlines our unwavering commitment to protecting your personal data. It details our practices regarding the collection, use, maintenance, protection, and disclosure of your information when you utilize our website, mobile applications, digital booking platforms, and physical transportation services (collectively referred to as the “Services”).

By accessing, browsing, or utilizing our Services to travel within Ranchi, Jharkhand, or across our outstation routes, you expressly consent to the rigorous data practices described in this meticulously crafted policy. If you do not agree with our policies and practices, your sole recourse is to refrain from using our Services.

The Information We Collect

To provide you with a seamless, safe, and premium travel experience, we collect various categories of information. This includes data that identifies, relates to, describes, or is reasonably capable of being associated with a particular passenger or device (“Personal Information”).

  • Identifiers and Contact Information: When you register an account, book a ride, or engage with our customer support, we collect essential details. This includes your full name, mobile phone number, email address, residential or business address, and secure account login credentials.

  • Trip and Precise Location Data: As a premier transportation provider, location data is the lifeblood of our operations. With your permission, we collect precise or approximate geolocation data from your mobile device. We meticulously track the pick-up location, drop-off destination, the exact route navigated by our chauffeur, the date and time of the trip, total distance traversed, and total trip duration. This data is indispensable for calculating accurate fares, ensuring passenger security, and optimizing our fleet’s deployment across the city.

  • Financial and Payment Information: To facilitate a frictionless, cashless transaction experience, we collect billing details. While we do not store full credit card or debit card numbers—these are securely processed by our encrypted, RBI-compliant third-party payment gateways—we do retain transaction histories, billing addresses, partial card details for identification, UPI IDs, and digital wallet associations.

  • Device and Technical Usage Data: When you interact with our digital infrastructure, we automatically collect telemetry regarding your device and usage patterns. This encompasses your IP address, browser type, operating system, mobile network information, unique device identifiers, and the specific application features or pages you interact with.

  • Communications and Feedback Data: We maintain secure records of your communications with us, including customer service phone logs, chat transcripts, emails, and any ratings, reviews, or feedback provided regarding our drivers and vehicle conditions.

How We Utilize Your Data

We do not collect your data merely for the sake of collection; every byte of information serves a specific, legitimate business objective aimed at elevating your journey with Indus Cab.

  • Service Provision and Execution: The fundamental use of your data is to fulfill your transportation requests flawlessly. This includes dispatching the nearest premium vehicle to your location, navigating the most efficient route to your destination, calculating precise dynamic fares, and processing your payments seamlessly.

  • Safety, Security, and Trust: Your physical safety is our paramount concern. We leverage location tracking and live trip data to monitor rides in real-time, ensuring that you reach your destination securely. In the rare event of an emergency, this data empowers us to provide immediate roadside assistance or cooperate rapidly with local Ranchi law enforcement agencies.

  • Customer Support and Dispute Resolution: Should you experience an issue, leave a personal belonging in one of our cabs, or need to query a fare, we utilize your trip history and communication logs to investigate and resolve the matter with the utmost speed and fairness.

  • Operational Optimization and Analytics: We aggregate anonymized usage and location data to understand traffic bottlenecks in Ranchi, identify peak demand periods at transit hubs like Birsa Munda Airport, and strategically position our fleet. This significantly reduces your wait times and enhances our overall operational efficiency.

  • Marketing and Exclusive Promotions: Subject to your explicit consent, we may utilize your contact information to send you curated promotional offers, corporate loyalty rewards, updates concerning new outstation routes, and company news. You retain the absolute right to opt out of these communications at any given time.

Information Sharing and Disclosure

Indus Cab firmly upholds the principle that your personal data is a private asset, not a tradable commodity. We categorically do not sell your personal information to data brokers or third-party marketers. However, to operate effectively, we must share specific data under strictly governed circumstances:

  • Sharing with Our Chauffeurs: To facilitate your ride, we share your first name, pick-up point, destination, and a dynamically masked phone number with your assigned driver. Our drivers never receive your full personal profile or sensitive financial details.

  • Third-Party Service Partners: We engage rigorously vetted third-party vendors to perform specialized services on our behalf. These include secure payment processors, cloud hosting providers, SMS communication gateways, and data analytics firms. These partners are legally bound by stringent confidentiality agreements and are authorized to use your data exclusively for providing their contracted services to Indus Cab.

  • Legal Obligations and Law Enforcement: We may disclose your information if mandated by law, court order, or governmental regulation. Furthermore, we reserve the right to share information with law enforcement authorities (such as the Jharkhand Police) if we believe in good faith that such disclosure is strictly necessary to protect the rights, property, or physical safety of Indus Cab, our passengers, our personnel, or the general public.

  • Corporate Transactions: In the event of a merger, acquisition, corporate reorganization, or sale of assets involving Indus Cab, your personal information may be transferred as a business asset. We will provide prominent notice before your personal information is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

To elevate your digital experience, the Indus Cab website and mobile applications utilize cookies, web beacons, pixels, and similar tracking technologies. Cookies are small data files stored on your device that enable us to remember your preferences, maintain your session security, and analyze site traffic patterns. We deploy both session cookies (which expire upon closing your browser) and persistent cookies (which remain until manually deleted). These technologies allow us to deliver a highly personalized interface, such as remembering your frequently visited corporate or residential destinations in Ranchi. While you possess the ability to accept or decline cookies via your browser settings, declining them may restrict your access to certain premium features of our online booking ecosystem.

Premium Data Security Protocols

We employ sophisticated, industry-leading security architectures to protect your Personal Information from unauthorized access, accidental loss, alteration, or disclosure. Our digital ecosystem relies on advanced encryption protocols (such as robust SSL/TLS) for data transmission. Internally, access to your personal data is strictly gated through role-based access controls, limited exclusively to authorized personnel who mandate it to perform their professional duties. While we strive to protect your data to the highest commercial standards, it is important to acknowledge that no method of transmission over the internet or electronic storage is completely infallible.

Data Retention

Indus Cab retains your Personal Information strictly for the duration necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and utilize your information to the extent required to comply with our legal obligations (including adhering to Indian taxation and commercial archiving laws), resolve potential disputes, and enforce our binding legal agreements. Passenger account data is generally maintained until a formal request for deletion is executed.

Children’s Privacy

Our premium transportation services are intended strictly for individuals who are eighteen (18) years of age or older. We do not knowingly solicit, collect, or maintain Personal Information from minors without verified, explicit parental consent. If we become aware that we have inadvertently gathered data from a minor, we will execute immediate and permanent deletion protocols to remove such information from our servers.

Your Rights and Controls

We believe you should maintain sovereign control over your digital footprint. As a valued client of Indus Cab, you are entitled to the following rights:

  • Access and Rectification: You possess the right to access the personal data we store about you and request immediate corrections to any inaccuracies within your digital profile.

  • Right to Erasure (Data Deletion): You may formally request the permanent deletion of your account and its associated personal data, subject to certain legal or operational retention requirements (such as ongoing fraud investigations).

  • Location Privacy Controls: You can dictate whether we collect live location data through your mobile device’s operating system settings. Note that disabling these permissions will severely impair our ability to provide you with an on-demand, precise dispatch service.

  • Marketing Opt-Out: You can withdraw your consent for marketing communications at any time by utilizing the “unsubscribe” links provided in our correspondence or by contacting our dedicated support desk.

Policy Modifications

As our enterprise scales and regulatory frameworks evolve, we may update this Privacy Policy periodically. We will notify you of any material changes by posting the revised policy on our official platforms and updating the “Effective Date.” We strongly encourage you to review this document periodically to remain informed about our data protection strategies.

Contact Our Privacy Team

If you have inquiries, concerns, or formal requests regarding this Privacy Policy or our comprehensive data handling practices, please connect with us directly:

Indus Cab Headquarters

Ratu Road, Ranchi, Jharkhand, India

Email: info@induscab.com

Phone: +91 9431785593

Call: +91 9431785593
Call: +91 9431785593