FAQ's
Welcome to the Indus Cab FAQ section. Here, we have compiled answers to some of the most commonly asked questions about our services. If you have any other queries, please feel free to contact our customer support.
Frequently Asked Questions (FAQ)
What is Indus Cab?
Indus Cab is a leading taxi and car hire service provider offering reliable and affordable transportation options in India. Our fleet includes economy rides, sedans, luxury cars, SUVs, and electric cabs to meet diverse travel needs.
How do I book a ride with Indus Cab?
You can book a ride with Indus Cab through our mobile app, website, or by calling our customer support. Our mobile app is available for download on the App Store and Google Play Store. You can also visit our website at www.induscab.com or call us at +91-9431785593.
Registration and Account
Do I need an account to book a ride?
Yes, you need to create an account to book a ride with Indus Cab. This helps us provide a personalized experience and ensures your booking details are securely stored. You can create an account using your email address and phone number.
How can I update my account information?
You can update your account information through our mobile app or website. Log in to your account, go to the profile section, and make the necessary changes. If you need assistance, please contact our customer support.
Services and Pricing
What types of vehicles does Indus Cab offer?
Indus Cab offers a variety of vehicles to suit different travel needs:
- Economy Rides: Affordable and convenient for daily commutes.
- Sedans: Comfortable and spacious, ideal for longer journeys and business travel.
- Luxury Cars: Premium comfort and style for special occasions.
- SUVs: Spacious and perfect for families or larger groups.
- Electric Cabs: Eco-friendly and cost-effective transportation option.
How are fares calculated?
Fares are calculated based on the distance traveled and the time taken for the ride. Additional charges may apply for waiting time, tolls, peak hours, and night travel. An estimated fare will be provided at the time of booking.
Are there any additional charges?
Yes, additional charges may apply in certain situations:
- Waiting Time: ₹150 per hour
- Peak Hours Surcharge: 10% of the total fare (8:00 AM – 10:00 AM and 5:00 PM – 8:00 PM)
- Night Charges: 25% of the total fare (11:00 PM – 5:00 AM)
- Toll Charges: Actual toll fees incurred during the trip. Have to pay extra as actual charged.
Booking and Cancellation
How do I cancel a booking?
You can cancel your booking through our mobile app, website, or by calling our customer support. Please note that cancellation fees may apply if you cancel your booking outside the specified period. The specific terms and fees will be provided at the time of booking.
Can I schedule a ride in advance?
Yes, you can schedule a ride in advance through our mobile app or website. Simply select the date and time for your ride during the booking process. Advance bookings ensure that a cab is reserved for you at your preferred time.
Safety and Reliability
What safety measures does Indus Cab have in place?
At Indus Cab, safety is our top priority. We implement the following safety measures:
- Driver Screening: Comprehensive background checks and regular training for all drivers.
- Vehicle Maintenance: Regular inspections and maintenance of all vehicles to ensure they are in excellent condition.
- GPS Tracking: Real-time GPS tracking for all rides to monitor driver routes and ensure passenger safety.
- In-App Safety Features: Emergency button and ride-sharing options available in our mobile app.
How do I report a lost item?
If you have lost an item during your ride, please contact our customer support immediately. Provide details about the ride and the lost item, and we will assist you in recovering it.
Payment and Discounts
What payment methods are accepted?
Indus Cab accepts various payment methods for your convenience:
- Credit/Debit Cards
- Net Banking
- Digital Wallets (such as Paytm, Google Pay, PhonePe)
- UPI (Unified Payments Interface)
- Cash (for in-car payments)
Are there any discounts or promotional offers?
Yes, Indus Cab offers various discounts and promotional offers:
- First Ride Discount: 20% off on your first ride (up to ₹100)
- Referral Program: ₹50 off for both the referrer and the referee on their next ride
- Loyalty Program: Earn 1 point for every ₹10 spent, redeemable for ride discounts (100 points = ₹50 off)
Corporate and Special Services
Does Indus Cab offer corporate services?
Yes, Indus Cab offers tailored solutions for corporate clients, including transportation for business meetings, events, and daily commutes. Contact us for customized pricing and solutions based on your specific needs.
What are the options for airport transfers?
Indus Cab provides reliable airport transfer services to and from Netaji Subhash Chandra Bose International Airport. Our fixed pricing for airport transfers ensures transparency and convenience. You can book an airport transfer through our mobile app, website, or by calling our customer support.
Can I book an outstation trip with Indus Cab?
Yes, Indus Cab offers competitive rates for outstation trips. Whether it’s a weekend getaway or a business trip, we provide a comfortable and reliable service. Our outstation pricing includes:
- Economy Ride: ₹12 per kilometer
- Sedan: ₹15 per kilometer
- Luxury Car: ₹25 per kilometer
- SUV: ₹18 per kilometer
- Electric Cab: ₹14 per kilometer
Please note the minimum distance for booking an outstation trip is 150 kilometers per day, and a driver allowance of ₹300 per day will be charged.
Technical Support
What should I do if I encounter technical issues with the app?
If you encounter any technical issues with our mobile app, please try the following steps:
- Ensure that you have the latest version of the app installed.
- Restart your device.
- Check your internet connection.
If the issue persists, please contact our customer support for further assistance.
How do I contact Indus Cab customer support?
You can reach Indus Cab customer support through the following methods:
- Phone: +91-9431785593
- Email: support@induscab.com
- Live Chat: Available on our website and mobile app
Our customer support team is available 24/7 to assist you with any queries or concerns.
Feedback and Complaints
How can I provide feedback about my ride?
We value your feedback and strive to improve our services. You can provide feedback through our mobile app or website after completing your ride. Additionally, you can email us at feedback@induscab.com with your comments and suggestions.
What should I do if I have a complaint?
If you have a complaint about our service, please contact our customer support. Provide details about your ride and the issue you encountered. We will investigate the matter and work to resolve it as quickly as possible
